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Visiting a foodbank

You will be welcomed by volunteers to discuss your needs and prepare your food parcel.

“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”

voluteer chatting to client over tea and biscuits

We know that crisis can strike anyone and we also understand how difficult it can be to think about coming to a food bank. That’s why our food bank volunteers aim to welcome everyone who comes to the food bank with compassion, kindness and a listening ear.

Meeting your needs

Your food bank voucher will be exchanged for three days of emergency food. We want to make sure that we give you the right food to meet your needs, so please do let our volunteers know if you have any special dietary requirements or allergies, for example halal, vegetarian, diabetic or gluten-free.

Preparing your parcel

When you come to the foodbank please:

  • Bring a trolley or suitcase to take your bags home
  • Bring any plastic bags that you have spare – we’re always in need of them!

Practical guidance and support

If you need extra support please speak to a food bank volunteer.  They will be able to give you information about services and offer practical guidance so that you have access to the right support, helping you to break out of crisis. We also have a Citizens Advice advisor at our Neasden and Kingsbury parcel collection sessions, please ask a volunteer if you like to speak to them.

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